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Frequently Asked Questions
+ Creating your Account
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+ Reporting Typos
+ Returning a Purchase

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+ Tracking Orders

Returns
+ Return/Defective Policy
+ Tracking Returns

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About Redden
  Returns
 

Return Policy:
If you need to return or exchange merchandise please contact us by e-mail () or by phone to obtain a return authorization number. No returns can be accepted without a return authorization number. The return authorization number must be obtained within 30 days from the date you received the order. Processing of your return will be expedited by displaying the return authorization number on the package address label.

All returns must be sent freight prepaid, in sellable condition and in original packaging. All return merchandise may be subject to a restocking fee of up to 25% of the purchase value. Additional fees may be assessed at the discretion of Redden Marine Supply if the merchandise is missing parts or is otherwise deemed not to be saleable as new.

Exchanges:
Exchanges of merchandise can be arranged by simply obtaining a return authorization number within 30 days of the date you received your original order and placing a new order for the replacement merchandise.

Defectives or Errors:
In the case where the reason for return is our error or defective merchandise, a return authorization number is still required to be obtained within 30 days from the date you received the order. In this case, shipping costs will be reimbursed for UPS Ground rates only.

Non-returnable:
Some goods are not returnable unless they are deemed to be defective or damaged upon delivery. Merchandise that has been cut to length (rope, wire, lines, chain, tubing, hose, etc.), special ordered to size, engine parts and components, electronics, clearance items and special orders are not returnable unless defective or damaged.

Damaged Goods:
When you receive your order from Redden Marine Supply, please inspect the merchandise before accepting delivery. If the items appear to have been damaged during transportation, do not accept/sign for delivery and contact Redden Marine Supply as soon as possible. If your order was delivered without signed acceptance and upon inspection damage is found, contact Redden Marine Supply immediately. The carrier is responsible for damage during transportation and claims for damaged goods need to be filed directly with the carrier for reimbursement. Please contact us if we can be of assistance during this process.

Tracking Returns:To learn the status of a return, check your account history on the website, e-mail us at or call us directly. Returns are generally processed within (5) working days and you will be notified via e-mail when the return has been processed. Refunds for returns will be issued in the same form as the original order payment.

 

 
 
 
 
 
 
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